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RefWorks: Guide to Using RefWorks: FAQs

Research guide covering all aspects of using RefWorks as your bibliographic management tool.


How can I transition from Mendeley to RefWorks
Please visit the "Transition from Mendeley" tab for complete directions. 

Do I need to download anything for RefWorks?
RefWorks is completely internet based. You do not need to download a desktop version to use RefWorks. There are tools to download if you would like to use the citation tool, Write-N-Cite, that integrates with Microsoft Word or Google Docs. You can learn more about that tool here

Does RefWorks integrate with Microsoft Word or Google Docs?
Yes. More information about the RefWorks plugin for Microsoft Word and Google Docs can be found online here. The add-on for Google Docs is available here. You will need to have a RefWorks account for this tool to work. 

Does RefWorks integrate with Microsoft Word 365?
Write-N-Cite will not work with Office 365 users using cloud-based app.  Word must be installed locally. If you have Office 365 2016 or newer installed on your computer, you can utilize the RefWorks Citation Manager. 

Can I export web resources into RefWorks?
Yes. Visit the "Save References on the Web" tab to learn how to download this tool. 

My document will not highlight in RefWorks. What do I do?
There is a good chance you need to OCR your document. We have added directions for this easy process here. 

I am having an issue with my RefWorks account, who do I contact?
RefWorks provides excellent support for technical issues. Please visit the "Questions and Technical Support" tab for contact information. If you are still struggling after contacting support, we encourage you to schedule an appointment with a research coach. 

Why did McKee Library switch from Mendeley to RefWorks?
RefWorks allows for integration in Microsoft Word and Google Docs, a feature that our campus needed for collaborative writing assignments. Additionally, sharing folders is very simple! Exporting from library databases and Google Scholar is clear, with a direct "Export to RefWorks" option. RefWorks also provides technical 24/7 technical support. 

Does McKee Library provide instructional and technical support for Mendeley?
No, McKee Library will only be providing access and instruction to RefWorks.

Is there a deadline for moving my content from Mendeley into RefWorks? 
No. Mendeley is a free program. As such, your account will remain active with Mendeley as long as you would like. You can import your Mendeley library into Refworks using these directions: