We are all aware that conflict exists between individuals or distinct social groups that see each other as "different." Conflict is part of life, and groups of people are always going to disagree on some issues. But emotional and social intelligence skills can help us find common ground, address, and even solve many of our personal and community issues.
Source: Kanopy
Anybody can help resolve a conflict, says project manager Dorothy Walker. With three simple steps, she shares how you can use positive energy to solve conflicts between friends, coworkers, strangers, kids and beyond.
Source: https://www.youtube.com/watch?v=r4xPwhcnS-Q