RefWorks User Support includes (this information is pulled from their customer support website):
Online Help (what you're accessing right now) -- the Online Help file has a wealth of information that you can search or navigate through from the table of contents. Whenever you see text in blue -- that's a hotspot and you can click on it to open additional information below the hotspot. To print a topic, right click on the topic page in the Table of Contents and select Print Target or click on the topic itself and user your browser print icon.
Tutorials (Fundamentals, Advanced and RefShare) -- these tutorials are self-paced so you can pause, rewind, fast forward and pick and choose which modules of information you're most interested in. You can access the tutorials from within your RefWorks account, or by clicking here.
Quick Start Guides -- these handy printouts come in a variety of languages and are a good overview and reminder of how to perform certain functions and features in RefWorks. Quick Start Guides can be accessed from the Tools area in your account, or by clicking here.
Training Webinars -- live webinars offered monthly, as well as recorded webinars to review at your own pace.
Technical Support -- The RefWorks-COS Technical Services team is available Monday-Friday, 6 AM Pacific Time until 5 PM Pacific Time. Just email us at firstname.lastname@example.org and we'll be glad to assist you. You can also telephone us at +1.775.327.4105.